hiive health for
Patient Engagement & Education
Transforming Health Outcomes Through Intelligent Patient Activation and Care Plan Adherence
the overview
Despite healthcare organizations investing heavily in patient engagement technologies, median utilization rates remain below 10%, while 50% of patients don't follow their health plans and up to 70% of hospital readmissions occur from patients' neglect of their health plan. CMOs face mounting pressure to improve quality metrics and reduce readmissions while CITs struggle with fragmented engagement platforms that don't integrate with existing workflows. Hiive Health transforms patient engagement by creating unified, intelligent workflows that activate patients throughout their care journey, delivering measurable improvements in adherence, outcomes, and satisfaction.
the challenge
Healthcare leaders face escalating challenges that directly impact both clinical quality and operational efficiency:
Technology Fragmentation
Care Management Teams manage an average of 4-7 separate patient engagement tools that don't communicate with each other, creating data silos and requiring patients to navigate multiple platforms for different aspects of their care.
Resource Allocation Inefficiency
Clinical teams spend excessive time on manual outreach and care coordination, with providers dedicating up to 3 hours daily on administrative follow-up tasks rather than direct patient care.
Revenue Impact from Poor Engagement
Patient engagement can lower hospital readmissions by as much as 14%, yet most organizations lack the systematic approach to achieve these outcomes, resulting in millions in preventable readmission penalties.
Care Transition Failures
Critical handoffs between in-patient, outpatient, and specialty care lack coordinated engagement protocols, leading to care gaps and patient confusion during vulnerable transition periods.
These challenges directly impact organizational goals that you’re measured against: quality scores, patient satisfaction ratings and readmission rates
Hiive Health orchestrates personalized patient interactions throughout the entire care continuum, from initial diagnosis through long-term care management.
key capabilities
Personalized Education Delivery
Multimodal Communication Hub
Deploy coordinated outreach across SMS, email, patient portal notifications, and automated voice calls through a single platform.
Intelligent Care Journey Orchestration
Design branching patient pathways that automatically adapt based on patient responses, clinical indicators, and care plan milestones.
Real-Time Adherence Monitoring
Track care plan completion through automated workflows that flag non-adherent patients for immediate clinical team intervention.
Predictive Engagement Analytics
Identify patients at risk of disengagement before they miss appointments or stop following care plans.
EHR-Integrated Care Coordination
Connect engagement activities between your EHR and care teams have complete visibility into patient interactions and responses.
competitive advantage
Unlike standalone patient portal solutions or basic communication platforms, Hiive Health delivers:
Clinical Intelligence
Built-in care protocols and evidence-based engagement strategies that automatically adapt to patient responses and clinical indicators.
Rapid Implementation
Deploys engagement workflows in 4-6 weeks versus industry averages of 6-12 months for traditional patient engagement platform implementations.
Scalable Personalization
Delivers individualized patient experiences without requiring manual customization for each patient or condition.
Chief Medical Officers seeking to improve HEDIS scores and demonstrate measurable improvements in population health outcomes.
Chief Information Officers looking to connect siloed data and demonstrate ROI from digital health investments.
Population Health Directors responsible for managing chronic disease outcomes and care coordination across large patient populations.
Care Management Teams working to scale personalized patient outreach
