Case Management
Connecting People, Processes, and Data for Superior Outcomes
Overview
Case managers across healthcare and social services spend up to 60% of their time on documentation and administrative tasks, time that could be spent helping clients navigate complex systems and achieve better outcomes. With caseloads averaging 25-40 individuals per manager and rising complexity of needs, traditional case management approaches are reaching their breaking point. Hiive Health's comprehensive platform reduces administrative burden by up to 70% while improving coordination, consistency, and outcomes across the entire case lifecycle.
The Challenge
Case management leaders and frontline professionals face mounting pressure from all sides:
Documentation Overload: Case managers spend 3-5 hours daily documenting interactions across disconnected systems, reducing client interaction time
Assessment Inconsistency: Manual intake processes lead to 15-30% variation in how similar cases are evaluated and prioritized
Coordination Fragmentation: Teams use an average of 6 different tools to manage communications, tasks, and referrals
Limited Visibility: Supervisors lack real-time insights into caseload distribution, bottlenecks, and outcome trends
Regulatory Pressure: Compliance requirements demand meticulous documentation while clients need more personalized attention
These challenges directly impact service quality, staff retention, and ultimately, the wellbeing of vulnerable individuals who depend on effective case management.
How Hiive Transforms Case Management
Hiive Health unifies the entire case management workflow in a single, intelligent platform that adapts to your organization's unique processes and requirements.
Key Capabilities:
Smart Assessment Engine: Configurable assessment templates with conditional logic automatically generate problem lists, risk scores, and recommended interventions based on evidence-based protocols
Intelligent Care Planning: Create structured care plans with SMART goals that automatically suggest appropriate interventions and resources based on assessment data
Unified Communication Hub: Generate personalized outreach via SMS, email, or printed letters directly from the platform with automated follow-up sequences for non-responders
Dynamic Task Management: Automatically create, assign, and track tasks based on care plan milestones, with escalation protocols for overdue items
Interactive Client Portal: Enable clients to complete self-assessments, access resources, message their case manager, and track their own progress toward goals
Comprehensive Analytics: Monitor caseload distribution, intervention effectiveness, and outcome trends with role-based dashboards and exportable reports
Workflow Example: Behavioral Health Case Management
Before Hiive: A behavioral health case manager manually completes intake forms, creates separate referrals in multiple systems, handwrites notes, manually schedules follow-ups, and spends hours preparing weekly reports—resulting in 15+ hours of administrative work weekly.
With Hiive:
Client completes pre-visit assessment through secure portal
System auto-generates initial problem list and risk stratification
Case manager reviews, refines care plan using guided templates
Platform automatically schedules follow-ups and generates referrals
Client receives automated reminders with direct messaging access
Progress tracking updates automatically as goals are achieved
Supervisor dashboard shows real-time caseload and outcome metrics
Result: Administrative time reduced by 65%, enabling 40% more direct client engagement.
Perfect For:
Case Management Directors seeking to optimize team efficiency and demonstrate program impact
Clinical Operations Leaders responsible for coordinating care across services and settings
Social Services Administrators managing high-volume caseloads with limited resources
Behavioral Health Providers coordinating complex client needs across multiple domains
Integrated Care Teams working to improve collaboration between medical and social services
Competitive Advantage
Unlike generic case management tools or EHR modules with limited functionality, Hiive Health delivers:
End-to-End Integration: Covers the entire case lifecycle from intake through outcome tracking in one platform
Domain-Specific Templates: Pre-built workflows for healthcare, behavioral health, social services, and disability management
Configurable Without Coding: Administrators can modify assessments, care plans, and workflows without IT support
Bi-Directional Integration: Connects with EHRs, social service directories, and community resource platforms
Evidence-Based Approach: Built-in protocols reflect industry best practices while allowing for organizational customization
Take the Next Step
Request a personalized workflow assessment to see how Hiive Health can transform your case management operations in as little as 6 weeks.
