hiive health for
Case Management
Connecting People, Processes, and Data for Superior Outcomes
the overview
Case managers across healthcare and social services spend up to 60% of their time on documentation and administrative tasks, time that could be spent helping clients navigate complex systems and achieve better outcomes. With caseloads averaging 25-40 individuals per manager and rising complexity of needs, traditional case management approaches are reaching their breaking point. Hiive Health's comprehensive platform reduces administrative burden by up to 70% while improving coordination, consistency, and outcomes across the entire case lifecycle.
the challenge
Case management leaders and frontline professionals face mounting pressure from all sides:
Documentation Overload
Case managers spend 3-5 hours daily documenting interactions across disconnected systems, reducing client interaction time
Assessment Inconsistency
Manual intake processes lead to 15-30% variation in how similar cases are evaluated and prioritized
Coordination Fragmentation
Teams use an average of 6 different tools to manage communications, tasks, and referrals
Limited Visibility
Supervisors lack real-time insights into caseload distribution, bottlenecks, and outcome trends
Regulatory Pressure
Compliance requirements demand meticulous documentation while clients need more personalized attention
These challenges directly impact service quality, staff retention, and ultimately, the wellbeing of vulnerable individuals who depend on effective case management.
Hiive Health unifies the entire case management workflow in a single, intelligent platform that adapts to your organization's unique processes and requirements.
key capabilities
Dynamic Task Management
Intelligent Care Planning
Create structured care plans with SMART goals that automatically suggest appropriate interventions and resources based on assessment data
Smart Assessment Engine
Configurable assessment templates with conditional logic automatically generate problem lists, risk scores, and recommended interventions based on evidence-based protocols
Unified Communication Hub
Generate personalized outreach via SMS, email, or printed letters directly from the platform with automated follow-up sequences for non-responders
Interactive Client Portal
Enable clients to complete self-assessments, access resources, message their case manager, and track their own progress toward goals
Comprehensive Analytics
Monitor caseload distribution, intervention effectiveness, and outcome trends with role-based dashboards and exportable reports
industry application
Behavioral Health Case Management
before hiive
A behavioral health case manager manually completes intake forms, creates separate referrals in multiple systems, handwrites notes, manually schedules follow-ups, and spends hours preparing weekly reports—resulting in 15+ hours of administrative work weekly.
with hiive
1
Client completes pre-visit assessment through secure portal
2
System auto-generates initial problem list and risk stratification
3
Case manager reviews, refines care plan using guided templates
4
Platform automatically schedules follow-ups and generates referrals
5
Client receives automated reminders with direct messaging access
6
Progress tracking updates automatically as goals are achieved
7
Supervisor dashboard shows real-time caseload and outcome metrics
the result
Administrative time reduced by 65%, enabling 40% more direct client engagement
competitive advantage
Unlike generic case management tools or EHR modules with limited functionality, Hiive Health delivers:
End-to-End Integration
Covers the entire case lifecycle from intake through outcome tracking in one platform
Configurable Without Coding
Administrators can modify assessments, care plans, and workflows without IT support
Evidence-Based Approach
Built-in protocols reflect industry best practices while allowing for organizational customization
Domain-Specific Templates
Pre-built workflows for healthcare, behavioral health, social services, and disability management
Bi-Directional Integration
Connects with EHRs, social service directories, and community resource platforms
Integrated Care Teams working to improve collaboration between medical and social services
Case Management Directors seeking to optimize team efficiency and demonstrate program impact
Clinical Operations Leaders responsible for coordinating care across services and settings
Social Services Administrators managing high-volume caseloads with limited resources
Behavioral Health Providers coordinating complex client needs across multiple domains
