hiive health for
EAP
Driving Higher Engagement and Better Outcomes for Employee Well-Being
the overview
While 97% of large employers offer Employee Assistance Programs (EAPs), average utilization remains below 10%, leaving critical mental health and family support resources underused. This engagement gap stems largely from fragmented user experiences, complex access points, and administrative inefficiencies. Hiive Health's platform transforms EAP delivery by unifying services, simplifying access, and providing administrators with the tools to evolve programs as workforce needs change—all while maintaining strict confidentiality standards.
the challenge
HR leaders, benefits administrators, and wellness directors face significant obstacles in maximizing EAP impact:
Engagement Barriers
Employees must navigate multiple portals, passwords, and processes to access different EAP services, creating friction at crucial moments of need
Disjointed Service Delivery
Mental health counseling, financial guidance, and family support services exist in separate systems, preventing holistic care coordination
Administrative Complexity
Program updates require vendor intervention or IT resources, delaying response to emerging workforce needs
Limited Visibility
Without integrated data, organizations struggle to identify utilization patterns or measure program effectiveness
Technology Constraints
Legacy EAP platforms often lack modern features like secure video conferencing, mobile access, and automated follow-up
These challenges directly impact employee well-being, program ROI, and the ability to provide timely support when employees need it most.
Hiive Health's platform creates a unified, secure environment where employees can easily access support and administrators can confidently manage their EAP offerings.
key capabilities
Configurable Care Pathways
Integrated Virtual Care
HIPAA-compliant video counseling with screen sharing, document exchange, and automatic appointment reminders
Unified Employee Portal
Single sign-on access to all EAP services through web and mobile interfaces with intuitive navigation and confidential access
Smart Resource Matching
AI-powered recommendations connect employees with the most appropriate resources based on their specific needs
Secure Provider Collaboration
Enables appropriate information sharing between EAP counselors, coaches, and specialists while maintaining strict privacy controls
Real-Time Analytics
Customizable dashboards track utilization, satisfaction, and outcomes while preserving employee anonymity
competitive advantage
Unlike traditional EAP platforms that focus solely on counseling services or standalone wellness tools, Hiive Health provides:
Comprehensive Integration
Connects mental health, financial wellness, and work-life services in one ecosystem
Modern User Experience
Delivers consumer-grade digital interactions that meet employee expectations
Rapid Implementation
Deploys and integrates with existing systems in 4-6 weeks versus industry averages of 3-6 months
Administrative Control
Empowers internal teams to configure and update programs without vendor dependence
Enterprise Security
Maintains SOC 2 Type II, HITRUST, and HIPAA compliance without compromising usability
Benefits Consultants helping clients modernize their employee support offerings
HR and Benefits Leaders seeking to maximize ROI on employee wellness investments
Workplace Wellness Directors looking to create more integrated employee support programs
EAP Administrators aiming to reduce manual processes and improve service delivery
Chief People Officers focused on improving employee retention and satisfaction metrics
